Product Information
Q1: Are your printer parts compatible with my printer model?
A: Yes! We ensure compatibility by listing supported printer brands and models in every product description. To confirm, check your printer’s manual for its exact model number or contact our support team with your printer details.
Q2: What’s the difference between OEM, compatible, and remanufactured cartridges?
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OEM (Original Equipment Manufacturer): Brand-new parts made by the printer’s original brand (e.g., HP, Canon).
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Compatible: New, third-party parts designed to match OEM specifications at a lower cost.
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Remanufactured: Recycled OEM cartridges refurbished to function like new.
Q3: How do I know when to replace my toner cartridge or imaging drum?
A: Most printers display a “low toner” or “replace drum” warning. You can also check print quality (e.g., faded text, streaks) as a sign of depletion.
Ordering & Payment
Q4: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, AMEX), PayPal, and Shopify Pay. All transactions are encrypted for security.
Q5: Can I modify or cancel my order after placing it?
A: Contact us immediately via email/chat. We’ll try to adjust your order if it hasn’t been processed for shipping.
Shipping & Delivery
Q6: How long does shipping take?
A: Standard shipping takes 3–7 business days (domestic) and 7–14 days (international). Expedited options are available at checkout.
Q7: Do you ship internationally?
A: Yes! We ship globally. Shipping costs and delivery times vary by destination.
Q8: What if my package is lost or damaged?
A: Contact us within 48 hours of delivery with order details and photos (if damaged). We’ll resolve the issue promptly.
Returns & Refunds
Q9: What’s your return policy?
A: Unopened, unused items in original packaging can be returned within 30 days for a full refund or exchange. Buyer pays return shipping unless the item is faulty.
Q10: My product arrived defective. What should I do?
A: Email us at services@printsboost.com with your order number, photos/videos of the issue, and printer model. We’ll send a replacement or refund.
Technical Support & Warranty
Q11: How do I install a toner cartridge/imaging drum?
A: Refer to your printer’s manual.
Q12: Do your products come with a warranty?
A: Yes! All products have a 1-year warranty against manufacturing defects. Contact us with proof of purchase for claims.
Discounts & Bulk Orders
Q13: Do you offer discounts for bulk purchases?
A: Yes! Contact our sales team at services@printsboost.com for custom pricing on orders of 10+ units.
Still Have Questions?
Reach us at services@printsboost.com. We’re here to help!
